Terms of service

Website Policies

Last updated: 15 October 2026

Thoughtfully crafted ethnic wear, made with care. Please read these policies before placing your order.

Terms & Conditions

By placing an order with KIKKA, you agree to these website policies. Please check the product description, size chart, customisation charges and delivery timelines before ordering. Our designs are produced in limited quantities, and sold-out designs may not be restocked.

Please provide accurate contact, delivery and order details. If you notice an error, contact us as soon as possible. Changes depend on the stage of processing and must be confirmed by KIKKA.

Prices, offers and availability may change for future orders. If an item becomes unavailable or we identify a material pricing or listing error in your order, we will contact you to agree a solution or cancel the affected item and refund the amount paid for it. We will not substitute products or increase an agreed price without your consent.

KIKKA's original website content, photographs, logo and branding may not be copied or used commercially without permission, except where permitted by law.

We may update these policies for future orders. The terms applicable when your order was placed continue to apply to that order unless we agree otherwise or a change is required by law. Nothing in these policies excludes or limits rights or remedies available under applicable law.

Privacy Policy

KIKKA collects customer information, such as name, contact details and shipping address, to process orders and provide customer support. We take reasonable steps to protect this information and do not sell it for money.

Our store is hosted by Shopify. Information may be processed by Shopify and service providers for payments, fulfilment, delivery, website operation and other purposes described in our full policy. Cookies, analytics and certain advertising-related sharing may also apply as explained there; privacy choices depend on your location and the services used.

Please read our full Privacy Policy for details of collection, sharing, retention, security and your rights. It governs how personal information is handled.

Cancellation Policy

Please contact kikkaindia@gmail.com as soon as possible with your order number to request a cancellation or amendment. A request is not confirmed until KIKKA responds.

Once processing, production or customisation has started, cancellation or changes may not be accepted for change of mind, subject to applicable law. Custom measurements and design changes should be confirmed before work begins.

If KIKKA cannot fulfil an order, we will inform you and refund the amount paid for the unfulfilled items and any delivery charge attributable solely to them. Cancellation and refund rights arising from a defect, incorrect supply or legally actionable delay remain available.

Returns & Refund Policy

We do not accept returns for change of mind or incorrect size selection. Please check the relevant product details and size chart before purchasing and contact us if you need sizing guidance.

If an item arrives damaged, defective, incorrect or materially different from its description, please report it promptly to kikkaindia@gmail.com with your order number, a description of the issue and clear photographs where possible. Keep the packaging and labels if available and avoid washing, altering or further using the affected item while we review it. The absence of packaging or an unboxing video does not automatically remove your statutory rights.

We will review the issue and provide an appropriate repair, replacement, return or refund as required by applicable law. Rights relating to qualifying delivery delays are also preserved. Please contact us for return instructions before sending an item back so that we can identify and process it correctly.

Where a return is required because we supplied a damaged, defective or incorrect item, KIKKA will arrange or cover reasonable return shipping. We will communicate the approved resolution and refund processing timeline. Refunds will normally be sent to the original payment method; the time taken to appear depends on the payment provider or bank, subject to applicable legal deadlines.

Damage caused after delivery by misuse, washing contrary to the care instructions or customer alterations is not a manufacturing defect. This does not exclude claims for a pre-existing fault or other rights under applicable law.

Exchange Policy

Size exchanges are not available for change of mind or incorrect size selection. Please check our size chart carefully before ordering. Measurements and fit can vary by design, so please refer to the information for the particular product.

Damaged, defective or incorrect products will be handled under our Returns & Refund Policy and applicable law. Replacement of a limited-edition design may depend on availability; any alternative must be agreed with you.

Shipping Policy – India

Free shipping across India is available on all preorder and ready-to-ship products, with no minimum order value. The initial domestic shipping charge is ₹0.

Ready-to-ship orders are dispatched according to product availability. Please allow 15–20 days before dispatch for all preorders and made-to-order products. This is the production period; courier transit time is additional. These products are not ready-to-ship stock.

Delivery timelines depend on the destination and courier service. Any specific timeline confirmed for your order should be read together with the product information. Please contact us before ordering for a fixed occasion date.

Please provide a complete address, PIN code and reachable phone number. If delivery fails because the details supplied were incorrect or delivery was refused without a valid reason, reasonable additional courier charges may apply to a re-dispatch. We will explain and agree those charges before re-dispatch.

Courier disruptions, weather and other events beyond our reasonable control can affect delivery estimates. Please contact us if your parcel is delayed or missing so we can investigate. These provisions do not waive rights relating to non-delivery or qualifying late delivery.

International Shipping Policy

International shipping is available to selected countries. Shipping charges depend on the destination, parcel weight and courier service. Please contact KIKKA to confirm availability and charges before placing your order.

Delivery timelines vary by destination and customs clearance. Pre-booking or customisation production time is additional to international transit time. Any applicable customs duties, import taxes or clearance charges are payable by the customer unless otherwise stated.

Please ensure the delivery details are accurate and respond to any customs information requests. If a parcel is returned because of incomplete details, unpaid import charges or refusal without a valid reason, we will explain any actual additional courier charges and agree the next steps with you, subject to applicable law.

Customisation Policy

Kurta length and other customisations may be available on selected products at an additional charge, even for minor changes. Please confirm your preferred length in inches, any other measurements, the applicable charges and the estimated production timeline before ordering.

Customisation is subject to feasibility and KIKKA's written confirmation. Please check the confirmed measurements and instructions carefully. A checkout note or message alone does not confirm that a requested change has been accepted.

Once work begins, changes or cancellations for change of mind may not be possible. Customised items remain covered for defects, incorrect workmanship or failure to match the agreed specification in accordance with applicable law.

Handmade Product Disclaimer

Our handblock-printed garments may have slight variations in print, pattern and colour due to the handcrafted process. Colours may also vary slightly because of lighting and screen settings. These natural variations are part of the character of handmade garments and do not excuse a defective item or a material mismatch with the product description.

Some colour release may occur during initial washes. Dry cleaning is recommended for best results. Follow the care instructions supplied with the particular garment. Where hand washing is permitted, wash gently and separately using mild detergent and avoid harsh chemicals, prolonged soaking and direct sunlight while drying.

Pre-Booking Policy

Pre-booked and made-to-order products are produced for later dispatch and are not ready-to-ship stock. Please allow 15–20 days before dispatch. Courier transit time is additional. Shipping within India is free for all preorders.

Please consider the production timeline before placing your order. If you need an outfit for a particular date, contact us before paying to confirm whether that date is feasible. Any different production timeline will be stated on the product page or confirmed with you.

Requests for changes or cancellation are subject to our Cancellation Policy and the stage of production. If we become aware of a material production delay, we will contact you with an update and discuss the available options, subject to your rights under applicable law.

Payment Policy

Cash on Delivery (COD) is currently unavailable. Orders must be paid using the payment methods offered on our website. Please review the order total, shipping charge and any agreed customisation charge before paying.

Please use only the payment channels confirmed by KIKKA. Do not share passwords, card PINs or one-time passwords with customer support. If a payment appears unsuccessful but your account has been debited, contact us with the transaction reference so we can help verify its status.

Contact Us

For questions about orders, sizing, customisation, shipping, refunds or complaints, email kikkaindia@gmail.com or use our Contact page.

Please include your order number, the email or phone number used for the order and a brief description of your query. For product issues, photographs may help us review the matter. Please do not send full payment card details or passwords.

Thank you for choosing KIKKA.