Refund policy

Returns & Refund Policy

We do not accept returns for change of mind or incorrect size selection. Please check the relevant product details and size chart before purchasing and contact us if you need sizing guidance.

If an item arrives damaged, defective, incorrect or materially different from its description, please report it promptly to kikkaindia@gmail.com with your order number, a description of the issue and clear photographs where possible. Keep the packaging and labels if available and avoid washing, altering or further using the affected item while we review it. The absence of packaging or an unboxing video does not automatically remove your statutory rights.

We will review the issue and provide an appropriate repair, replacement, return or refund as required by applicable law. Rights relating to qualifying delivery delays are also preserved. Please contact us for return instructions before sending an item back so that we can identify and process it correctly.

Where a return is required because we supplied a damaged, defective or incorrect item, KIKKA will arrange or cover reasonable return shipping. We will communicate the approved resolution and refund processing timeline. Refunds will normally be sent to the original payment method; the time taken to appear depends on the payment provider or bank, subject to applicable legal deadlines.

Damage caused after delivery by misuse, washing contrary to the care instructions or customer alterations is not a manufacturing defect. This does not exclude claims for a pre-existing fault or other rights under applicable law.